Ordering & Shipping
Note that products listed in our Online Store that can be shipped - within the ‘Bars & Snacks’ as well as ‘Corporate & Gifts’ categories only - are available with Free Shipping when meeting the minimum order (see table below). If you do not require shipping and want to pre-order and pickup in the Factory Store, we offer a 20% Off Rebate in-lieu of free shipping and for the same product categories only. In other words, any other product categories that can not be shipped (cakes, desserts, etc.) as well as categories that require special shipping quotes (FoodArt, Wedding Favors) and/or Experiences, do not qualify for the rebate. We may offer special promotions from time to time and reserve the right to apply and/or restrict special conditions such as not being offered in conjunctions - one offer or rebate may apply only.
Note also that all Designer Cakes are exclusively made to order and can only be purchased via our Online Store for collection at the Factory Store. Orders must be placed with minimum 24 hours notice depending on product. On days that the Factory Store is not open, special pickup arrangements can be made By Appointment via email or call 604-765-9507.
Free Ground Shipping with Minimum Order* (October to April):
|Shipping Destination||Minimum Order Amount||Shipping Time|
|Canada - AB, BC||$49||1 to 12 business days|
|Canada - MB, NT, NU, ON, QC, SK, YT||$99|
|Contiguous US States||$149|
*Please note that due to the hot weather within that period, we do not ship from May to September. This promotion cannot be combined with any other offers unless stated otherwise. Due to the perishable nature of our products, we cannot offer free ground shipping to destinations where the temperature is 16°C /60°F or warmer. Should you decide to go ahead, we will not be responsible if the products arrive melted and we will not offer any refund. This means you assume all risks.
Easy Returns & Exchanges
You may cancel / return orders within 2 days of receipt, if it does not meet your expectation for a full refund of order (product only) less 10% handling charges and shipping costs. This offer is conditional on the basis that goods are returned to us in their original packaging and in the same original condition within 3 business days of the date of written notice cancellation.
Unit 2145 - 12191 Hammersmith Way
The return of any goods / items under this policy is the responsibility of the purchaser. We do not accept responsibility for return postage / shipping costs, items lost and/or damage during transit or in any other circumstances beyond our control, except at our discretion.
For our full refund policy, please see our terms of service.