Shipping & Returns
In-store Pick Up Promotion: All items that can be shipped are eligible for a 20% Pickup rebate, using promo code PICKUP.
*Items that cannot be shipped such as cakes and desserts are excluded from this promotion (unless noted otherwise). Our factory store is only open on Saturdays from 10AM to 4PM and Sundays from 12:00 to 4:00 PM. However, we offer order pick-up during the week by appointment.
Free Shipping with Minimum Order (October to April). Note that we do not offer ANY shipping during the summer.
|Shipping Destination||Minimum Order Amount||Promo Code||Shipping Time|
|Canada - AB, BC||$49||FREESHIP-BC||1 to 12 business days|
|Canada - MB, NT, NU, ON, QC, SK, YT||$99||FREESHIP-CANADA|
|Contiguous US States||$149||FREESHIP-USA|
POSTAL STRIKE: Please note that there is a possibility of a strike by Canada Post, and should that occur, we will not be able to ship any ‘residential’ (home address versus business) orders until the regular service resume / strike is ended.
Please note that any orders that is placed with the non-applicable Promo Code will be cancelled. Please note that due to the perishable nature of our products, we cannot free ground shipping to destinations where the temperature is 16°C /60°F or warmer. Should you decide to go ahead, we will not be responsible if the products arrive melted and we will not offer any refund. This means you assume all risks.
Easy Returns & Exchanges
You may cancel / return orders within 3 days of receipt, if it does not meet your expectation for a full refund of order (product only) less 10% handling charges and shipping costs. This offer is conditional on the basis that goods are returned to us in their original packaging and in good condition within 4 business days of the date of written notice cancellation.
Unit 2145 - 12191 Hammersmith Way
The return of any goods / items under this policy is the responsibility of the purchaser. We do not accept responsibility for return postage / shipping costs, items lost and/or damage during transit or in any other circumstances beyond our control, except at our discretion.
For our full refund policy, please see our terms of service.